Tech Support Channels
A 1–Hour Support Ticket Response Guarantee
We provide a 1–hour response time warranty for any support ticket or e–mail that you send to the client service team. We’ll swiftly reply to all the common queries and forward right away the matter to our administrators if additional assistance is needed. If you order the Admin Services package, we will complete any of the included services at a time that has been agreed upon earlier.
A Topflight Help Desk Service
- We’ll be available to you 24–7–365 to reply to any questions that you may have connected to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated server. In case you also require support with server administration tasks, you can make use of our Admin Services package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting procedures, plus software installation and problem troubleshooting procedures.
An Intuitive Help Area
Each Linux dedicated hosting server is equipped with our free Hosting Control Panel, which features a fully detailed knowledge base plus a set of instructional video tutorials. Whenever you require assistance working with the Hosting Control Panel, just click the Videos or Help buttons in the upper right corner.