Should you ever experience a problem with your site and be unable to cope with it yourself, ask the respective hosting provider’s tech support team to assist you to get the site back online. A prompt resolution would be best, but many hosting companies respond within twenty four hours and even more, especially if you are doing business with a hosting reseller. Even if your problem can be easily resolved, your site may not function correctly or it may not be accessible whatsoever for a prolonged period, so you may lose prospective customers because it is extremely unlikely that anyone would be eager to come back to a website that’s inoperative. Therefore, you need to make certain not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed manner. If a web app update doesn’t go as planned or if you delete something unintentionally, for instance, the website must be restored promptly in order to prevent extended unreachability.

One-Hour Response Guarantee in Hosting

If you are using one of our hosting and you have a query or stumble upon some complication, you can get in touch with us 24x7x365 by posting a ticket or by writing an e-mail and we will make certain that you get an answer in less than 60 minutes. If the issue can be sorted out, we’ll do it before we reply, whilst if there’s something that you have to do on your end, we will supply you with all the required information – what settings to check, what workable solutions to try, etc. Usually, you’ll receive an answer within thirty minutes max, which goes to say that waiting for hours or even for more than one day to receive assistance is something inconceivable. Our 1-hour response guarantee is valid for any question that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we understand exactly how crucial it is to get timely assistance, we guarantee that you will never have to wait around for more than one hour to receive a reply to any ticket that you open from your semi-dedicated server Control Panel. The fact is, you’ll rarely need to wait around for more than twenty to thirty minutes and this applies to any enquiry irrespective of what its nature is – technical, general or billing. On top of that, our client and tech support staff will be at your service 7 days a week, which means that even if you send a ticket during national holidays, you will invariably receive a blazing-fast response, which will include the answer to a question, the solution to a predicament or the details necessary to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you will never have to waste a day hanging around awaiting a response like you would with lots of other providers.