One-Hour Response Guarantee in Hosting
If you are using one of our hosting and you have a query or stumble upon some complication, you can get in touch with us 24x7x365 by posting a ticket or by writing an e-mail and we will make certain that you get an answer in less than 60 minutes. If the issue can be sorted out, we’ll do it before we reply, whilst if there’s something that you have to do on your end, we will supply you with all the required information – what settings to check, what workable solutions to try, etc. Usually, you’ll receive an answer within thirty minutes max, which goes to say that waiting for hours or even for more than one day to receive assistance is something inconceivable. Our 1-hour response guarantee is valid for any question that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Due to the fact that we understand exactly how crucial it is to get timely assistance, we guarantee that you will never have to wait around for more than one hour to receive a reply to any ticket that you open from your semi-dedicated server Control Panel. The fact is, you’ll rarely need to wait around for more than twenty to thirty minutes and this applies to any enquiry irrespective of what its nature is – technical, general or billing. On top of that, our client and tech support staff will be at your service 7 days a week, which means that even if you send a ticket during national holidays, you will invariably receive a blazing-fast response, which will include the answer to a question, the solution to a predicament or the details necessary to resolve an issue yourself – in case there’s something that you need to do on your end. With us, you will never have to waste a day hanging around awaiting a response like you would with lots of other providers.