A ticketing system is the most widely used channel of correspondence that hosting companies offer to their customers. It’s typically part of the billing account and is the fastest way to handle an issue that requires some time to investigate or that has to be forwarded to a server admin. Thus, all responses added by either side will be kept in one location in the event that somebody else wants to work on the given issue and the information in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, so you will need to log in and out of at least 2 accounts in order to carry out a certain procedure or to touch base with the company’s help desk staff. In case you would like to administer a number of domains and each one of them is hosted in its own account, you will need to use even more accounts simultaneously. Additionally, it might take significant time for the provider to process your ticket request.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing your files or customizing various settings. The ticketing system is being monitored 24/7 by our client service staff members and the response time is maximum one hour, but it rarely takes more than 20 minutes to get support. In stark contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request info with regards to any technical or billing issue. Also, you can see a collection of articles, which will help you solve the most commonly experienced complications on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated account from one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or encounter a problem, you can contact our customer service staff instantly without the need to use some other admin dashboard. You can search through your files or check a variety of settings within your account while you send a new ticket or read the answer to an older one. If you have a multitude of tickets and you’d like to find a particular one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in less than sixty minutes regardless of the essence of your query or issue.