Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket while you’re browsing your files or customizing various settings. The ticketing system is being monitored 24/7 by our client service staff members and the response time is maximum one hour, but it rarely takes more than 20 minutes to get support. In stark contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you want and request info with regards to any technical or billing issue. Also, you can see a collection of articles, which will help you solve the most commonly experienced complications on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our semi-dedicated hosting, was designed with one idea in mind – that you should be able to manage everything associated with your semi-dedicated account from one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or encounter a problem, you can contact our customer service staff instantly without the need to use some other admin dashboard. You can search through your files or check a variety of settings within your account while you send a new ticket or read the answer to an older one. If you have a multitude of tickets and you’d like to find a particular one, you can use the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in less than sixty minutes regardless of the essence of your query or issue.