24/7 Customer Support in Hosting
All of our hosting offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring for our web hosting solutions before you make an order or you are an existing client and you have a question or a problem, you are able to contact us any time, which includes weekends and holidays. We have numerous channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; email messages as well as support tickets for more technical issues or any matters that require extra time to investigate and take care of. In contrast to various other web hosting suppliers, our trouble tickets have a warranted max reply time of only one hour, thus regardless of what the issue is, it'll be resolved on time and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get prompt help, particularly if your site is not functioning effectively for whatever reason. Our semi-dedicated hosting feature 24/7 customer and tech support, thus if anything happens, you are able to use various methods to let us know - phone line with multiple local numbers worldwide, live chat, email messages and support tickets. The first two choices are for pre-sales, billing and common matters, so that in case you don't have an account yet, for example, you will be able to find extra info for our services, or we will assist you with less demanding tech issues. The next two methods are for solely technical troubles or anything that is more time-consuming considering that it's easier to follow the correspondence between you and our tech support crew. The warranted max response time for them is only 1 hour, the actual one - 15-20 min, therefore you will not need to wait for a whole day in order to get assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
When using our VPS hosting, you won't have to wait for more than 1 hour so as to receive support for any problem that you could have regarding the server or the software which comes pre-installed with it. We guarantee this short answer time for all tickets that you open via your billing Control Panel or e-mail messages which you send to our tech support crew. Furthermore, we have local phone numbers in several countries worldwide and a live chat service where we will assist you with billing, pre-sales and basic questions. Customer and tech support is available 24/7/365 through the numerous methods of communication, so whatever your question or problem is, there'll always be someone to help you out right away. When you need assistance with third-party software, that you cannot install or which gives you troubles, you'll be able to take full advantage of the Managed Services upgrade package that we provide with all VPS plans.
24/7 Customer Support in Dedicated Web Hosting
All the dedicated server plans that we provide feature 24/7 support via numerous means of communication and with a 1-hour maximum reply time warranty. In case you want to find out more about the packages or you have any kind of billing or general questions, you are able to call one of the local numbers we have around the globe or you can use our live chat service and speak to a live agent. For solely technical difficulties which need the help of a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to keep track of a given problem. The answer time for them rarely surpasses half an hour, which means that you can forget about having to wait for a whole day in order to receive help. The support service is available for any kind of server-related matters, which includes the pre-installed software. In case you need help with third-party applications, you can consider adding the Managed Services upgrade that we provide for all of the plans.